Dynamics 365 CRM is a category of software solutions covering different customer management systems such as sales, service and marketing. Choose a standalone application to meet the needs of a specific line of business or use multiple CRM tools that work together as a powerful integrated solution.
SALES – Dynamics 365 for Sales is a perfect application for your Sales team. It is a flexible, cloud-based solution that provides a wide range of functionalities and is easily tailored to suit any organization. It provides a capability that supports lead tracking, sales workflows, reporting, opportunity management, pipeline management and more.
MARKETING – With Microsoft Dynamics 365 Marketing application Run targeted, multi-channel campaigns and personalize each buyer’s journey to generate more sales-ready leads. Create seamless customer experiences through marketing automation, shared data, and processes easily connected to Dynamics 365 Sales. Also, personalize and extend the capabilities of your app by connecting it with the apps and services you already use. Moreover, use built-in privacy features to help you comply with GDPR regulations.
SERVICE – Build great customer relationships by focusing on optimum customer satisfaction with the Customer Service apps. It helps to deliver the tailored services across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind. In addition, it gives your team the right tools to intelligently handle routine requests and resolve more complex issues. Moreover, simplify agent and customer experiences through one complete source of customer data using a single, extensible platform.
FIELD SERVICE – The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues. Deliver service proactively by predicting, detecting, and resolving field service issues before your customers even know there’s a problem.
ARTIFICIAL INTELLIGENCE – Let people closest to business challenges overcome them using smart applications.
MIXED REALITY – Empower employees and optimize operations with Dynamics 365 mixed reality apps.
